Friday, October 20, 2017

Example of Telephoning Script


 
Telephoning


Expression used in this telephoning script:
1.       Small talk
2.       Making an arrangment
3.       Complaining
4.       Apologizing and solving problem
5.       Talking about responsibilities
6.       Explaining Further

A: Hello good morning this is Ichak from Elle company speaking , how can I help you?
B: Hello good morning ichak, this is devy your from Design and Art division , how have you been?
A: Hei devy iam great, how about you? Where have you been? I rarely see you in office now.
B: Iam great too thanks ,actually Iam having business duty  in Canada now . our company sent me to handle some bussines with new company here, how is the weather in Indonesia now?
A:  thats sound great, the weather here is so cold and it cloudy all day , it seem Indonesia will have rain season in this week, how about there?
B: Canada in spring season  now, the weather is so warm and the scenery is so awesome , although I do not have chance to go in some tourism place because of my busy schedule here .
A: that sound great though .
B: , anyway ichak, actually I call you to ask about new design that i was send , do you have received an email that i sent to you today? Do you have read the email already?
A: email? I have checked an email from you  about your new concept in fashion to next season exhibition right?
B; yes, have you checked the design in PDF.ver about my new design about that ? I was discuss it with my division , and we decided to release new fashion about Hijab to next season exhibition .
A: design in PDF? iam sorry devy , i was read the Email but Iam afraid i do not received any file in PDF version, it seemed you have forgotten to enclose the file,
B: Iam sorry ichak my bad , I will send it again and make sure that the PDF file is enclosed and you can check it the design further, but what your view if our company release this kind of fashion? .
A:Thats great, I think that is good concept because hijab is really famous in Indonesia and our company should try new different style to make our customer will not get bored ,our division have meeting  on 26 may right? Lets disscus it more further, Iam really interested in developing that concept as well.
B: thanks ichak but ,beside to chcek do my email already received or not , I want to rearrange our meeting  division on 26may as well , Iam extremly sorry to postpone our meeting on that day .
A:  why you want to rearrange it Dev? May I know what the reason is ?
B:Iam afraid I will stay much longer in canada,I still need 1 days to stay in canada to finish all of the bussines meeting in here , probably  28 may I will back to indonesia again. could be possible if we  reschedule our meeting on 26 may?.
A:  alright I see, Design division is very busy lately no problem dev , thanks for letting me know, lets rearrange the day then ,wait I will check my schedule first ,
B:thanks for your understanding  ichak
A: hello Devy how about 29 may ? I free on that day, can you make it?
B:thanks ichak , but Iam afraid on 29 may I will ready to work again or not, probably i will take day off on 29 may.
A: Alright Iam sorry, I guess you must be so tired with the long trip(chuckle), how about 2 april?, But I just free after 1pm because i have another meeting from 9 until 12 am, it is okay for you devy?.
B:Alright , on 2 april at 1pm i can make it on that day ichak , thanks ichak for your understanding thats very kind of you.
A: Alright , my pleasure devy , have a nice day in Canada dev
B: alright, have a nice day as well chak .


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